Customer FAQs
Frequently Asked Questions
Got a question? You might find the answer here. If not, feel free to get in touch — we’re always happy to help 👍
📦 Orders & Delivery
How long does delivery take?
We aim to dispatch all orders quickly, with most orders arriving within 2–3 working days depending on the delivery option selected.
Do you offer next day delivery?
Yes — faster delivery options are available at checkout if you need your card in a hurry.
Can I send a card directly to the recipient?
Yes! Simply enter the recipient’s address at checkout and we’ll send it directly to them.
Do your cards come with envelopes?
Yes — all of our cards come with a high-quality envelope included.
💳 Payments & Orders
What payment methods do you accept?
We accept all major payment methods including credit/debit cards, PayPal, and other secure payment options available at checkout.
Can I change or cancel my order?
If your order hasn’t been dispatched yet, we’ll do our best to help. Please contact us as soon as possible.
🎨 Products
Are your cards good quality?
Absolutely. All of our cards are designed, printed, and finished in-house using professional digital printing equipment, ensuring a high-quality finish.
Do you design your own cards?
Yes — all Punk Cards designs are created by us, meaning you won’t find them anywhere else.
Do you sell rude or offensive cards?
We do! Alongside our nice range, we specialise in bold, cheeky, and sometimes rude humour — perfect for those who like something a bit different.
🔄 Returns & Issues
What if there’s a problem with my order?
If your order arrives damaged or incorrect, please contact us and we’ll resolve the issue as quickly as possible.
Do you accept returns?
If you have any issues, get in touch and we’ll be happy to help — customer satisfaction is important to us.
🏬 Trade & Wholesale
Do you offer trade accounts?
Yes — we work with retailers across the UK.
👉 Visit our trade website to apply:
www.punkcards-trade.co.uk
📩 Still Need Help?
If you can’t find the answer you’re looking for, feel free to contact us:
📧 sales@punkcards.co.uk
📞 0121 333 3607